OLCF User Documentation


The OLCF User Assistance Center remains open and available for support. Users should follow normal support procedures when reporting issues or requesting help.

This technical documentation is a reference for the user community to efficiently use OLCF compute and storage resources.

Have an idea to improve this documentation? See Contributing to these docs.

Have a question? Write to us at – help@olcf.ornl.gov – and consider the guidelines for Getting Help.

OLCF Office Hours

Would your project team like direct access to OLCF, AMD, and HPE staff for current issues or questions you might have about running your application/software on Frontier? If so, we are offering office hours every Monday from 2-3 PM EDT and Wednesday from 1-2 PM EDT. During each session, (up to) 5 teams will move into their own Zoom breakout room to discuss their question/issue directly with the appropriate OLCF, AMD, and HPE staff. Topics can be anything from issues building your code, non-ideal performance, node failures, etc.

To help ensure proper expertise available to discuss your issue, please follow the below steps to let us know about your issue and request an available time slot.

If you encounter issues during sign-up, please contact help@olcf.ornl.gov.

  • Login to your Moderate account at myOLCF
  • Expand the OFFICE HOURS dropdown (on the sidebar navigation)
  • There are 2 options to select: Schedule a Time and View Your Scheduled Office Hour(s)

Schedule a Time - Fill out the required fields in the form. On the date selection, use the arrows to scroll between months and then click on a specific day. Once a day is selected, choose an available time slot by clicking the Reserve a Spot button. Once all the required fields are filled in and a time slot is selected you can submit the form.

View Your Scheduled Office Hour(s) - This will show you your office hours for the current project you have selected. If you have an office hour scheduled and don’t see it there, make sure you have the correct project selected from the MY PROJECTS dropdown on the top of the page.

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